customer service

Grocery Store Success Lessons For Product Managers

The company has no extra money for advertising right now. Your travel budget has been spent so you’re going nowhere. Your competition is slashing their product prices in a desperate attempt to stay in business. Oh, and you are expected to boost sales of your product. Sound familiar? As product […]

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When Times Are Bad – Product Managers Get Noticed!

The economy dips even farther down each and every day if you are to believe what you read on the front page of just about every paper lately. Product Mangers are finding themselves in tighter and tighter situations – what can we do in these tough times to make our […]

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How To Survive The Product Manager Bermuda Triangle

I can remember being something like 9 or 10 years old when I first learned about the Bermuda Triangle. I’m not sure where I first got my facts, but I’m willing to bet good money that it was that classic TV show with Leonard Nimoy called “In Search Of…” I […]

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Are Angry Customers A Product Manger’s Best Friend?

In the world of a product manager, we spend our time worrying about defining, creating, and selling a product. All too often we view our job as being done once a customer has purchased our product – the next time we deal with them will be to get new requirements […]

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