What Should Product Managers Do When Their Main Product Fails?

Unless you’ve been living under a rock for the past few years, you’ve probably heard about a company called Theranos. They are a Silicon Valley startup that attracted a lot of attention. They claimed that they had invented a product that with just a minute amount of blood from an individual could run a large … Read more

How Product Managers Can Get Their Customers To Trust Them

In our relationships with other people, one of the most basic things that we generally spend no time thinking about is the issue of trust. Without trust, there really can’t be any relationship. In order for our product to be a success, we need to find a way to get our customers to trust us … Read more

What Can A Tax Software Company Teach Product Managers About Customer Information Overload?

Ugg, taxes! I don’t like them, you don’t like them, nobody likes them. One of the reasons that nobody likes taxes is that they are so very complicated – what counts as taxable income and what doesn’t? It turns out that the company Intuit realized that we don’t like taxes and they’ve made a lot … Read more

Product Managers Need To Learn To K.I.S.S. Their Customers

Doggone it – what do your customers really want? You try listening to them, you try sending them surveys, you meeting them at trade shows, and yet you still feel as though they just don’t quite understand how great your product really is and so they aren’t buying it. You’ve done everything that is included … Read more