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Video: Stop Giving Your Customers Too Many Choices — They Don’t Want Them!

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It makes sense that the more choices that a Product Manager gives to his or her customers, the happier they’d be, right? Dr. Anderson takes a look at what happens when we present our customers with too many decisions to make. Dr. Anderson discovers that the one thing that our overloaded customers really don’t want … Read more

Stop Giving Your Customers Too Many Choices — They Don’t Want Them!

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As product managers, we have somehow convinced ourselves that our customers both want and need more choices when it comes to our products. This thinking has allowed us to heap on more and more choices for our customers to make: colors, pricing plans, features, etc. However, it just may be the case that the one … Read more